Shipping Policy
Where do you ship and how much does it cost?
We currently ship to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Delivery is free on every order, with no minimum spend. The total shown at checkout is the amount you pay; there are no surcharges or additional charges on delivery.
The countries available at checkout are definitive. We cannot guarantee delivery to PO boxes or parcel lockers, so please give a regular street address wherever possible.
What are your shipping and processing times?
Processing times: orders are usually processed within 1 to 2 working days of being placed. There is no processing at weekends or on bank holidays; orders placed over the weekend are processed on the next working day.
Standard delivery times: the estimated delivery time is 6 to 10 working days from the date of your order, including processing. Working days are Monday to Friday excluding bank holidays.
These are typical times based on experience, not guaranteed delivery dates. During busy periods, carrier disruption or customs checks a parcel can occasionally take longer. If your delivery is significantly delayed we will let you know by email.
Where can I find my tracking number?
When your order is dispatched you will receive a shipping confirmation email with a tracking number. You can follow your parcel on our Track Your Order page. Please allow 1 to 2 working days after dispatch for the first tracking update to appear; this is normal and not a sign of a problem.
If you have not received a tracking number or it does not work, that's okay. Contact us and we will sort it out.
Will my order arrive in one parcel?
Orders with several items may occasionally be sent in more than one parcel. This never costs you extra, and you will receive a separate shipping confirmation for each parcel.
What if I entered the wrong address?
Please check your delivery address carefully before completing your order. Once an order has been confirmed and handed to the carrier we cannot change the address or redirect the parcel. If you notice a mistake straight after ordering, email info@casilia.shop as soon as possible; as long as the order has not yet been processed we can usually correct or cancel it.
Unexpected delays
In some instances the delivery may take more time than the delivery times listed above. If your tracking shows no movement for seven working days, or a parcel is marked as delivered but you cannot find it, please contact us at info@casilia.shop and we will help you resolve any situation that we have control over. The exact procedure and time limits are in our Refund Policy.
Contact
Headway Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: info@casilia.shop